When the office becomes a Jungle

Conflict resolution is an enormous management issue within my workplace. It seems that both my co-workers and management does not have the tools necessary to resolve a conflict within the work place. The issue is that both management and workers deal with the conflict in an aggressive manner. Although there is a clear line to report complaints and grievances it is not always followed .Many times they would just avoid the conflict because it seems easier that way. There is no direct discussion and the conflict appears to have been ostensibly put to rest. This only makes the situation worse because if there is a stressful day in the office, the conflict tends to resurface with additional issues been inculcated into the original problem. It festers and explodes to the surface whenever triggered by a situation. This explosion usually would happen at the worst possible time or at time when everyone has developed a problem. When this happens there is a tense atmosphere within the office. It feels like were walking on eggs shells until that person is pacified.